{"id":1911,"date":"2026-05-31T23:14:54","date_gmt":"2026-05-31T15:14:54","guid":{"rendered":"https:\/\/pawmemo.xyz\/?page_id=1911"},"modified":"2026-06-01T14:08:44","modified_gmt":"2026-06-01T06:08:44","slug":"contact-faqs","status":"publish","type":"page","link":"https:\/\/pawmemo.xyz\/?page_id=1911","title":{"rendered":"Contact &#038; FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1911\" class=\"elementor elementor-1911\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7738466 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7738466\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4107473 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4107473\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf7680 elementor-hidden-desktop elementor-widget elementor-widget-betterdocs-faq\" data-id=\"0cf7680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"betterdocs-faq.default\">\n\t\t\t\t\t<div\n\tclass=\"betterdocs-faq-wrapper layout-modern icon-after betterdocs-faq-layout-1 betterdocs-shortcode\">\n\t<h2 class=\"betterdocs-faq-layout-1 betterdocs-faq-section-title\">\u5e38\u89c1\u95ee\u7b54<\/h2>\n\t<div class=\"betterdocs-faq-inner-wrapper\">\n\t\t<div class=\"betterdocs-faq-title\">\n\t<h3 class=\"betterdocs-faq-title-tag\">Order and delivery<\/h3><\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tCan I track my order?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. You will receive an email with a tracking link after shipment. You can also view real-time logistics information by logging into your account and checking &#8220;Order History&#8221;.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat are the shipping costs and delivery times?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Standard delivery in Australia and New Zealand: 5-7 working days, the shipping fee is$9.99.Expedited delivery: 2-3 working days, the shipping fee is$19.99.It may take an additional 2-3 days in remote areas of New Zealand.For reference only, subject to the actual settlement fee<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow long does it take to ship after placing an order?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Orders within Australia and New Zealand are typically processed and shipped within 1-3 business days. Custom products require an additional 7-14 days for production. You will receive an email notification with a tracking number once your order has been shipped.<\/p>\n<\/div>\n<\/div><\/li><\/ul><div class=\"betterdocs-faq-title\">\n\t<h3 class=\"betterdocs-faq-title-tag\">Products and customization<\/h3><\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tAre the materials safe and environmentally friendly?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. All our products use food-grade eco-friendly materials: solid wood urns use FSC-certified timber, ceramic products are lead-free and non-toxic, metal fittings are stainless steel. Compliant with Australian Consumer Product Safety Standards.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tCan I customize with engravings or photos?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. Most urns and memorials support laser engraving (up to 30 characters) and photo inlay services. Customization options are available on product pages and require an additional 3-5 business days for production.<\/p>\n<\/div>\n<\/div><\/li><\/ul><div class=\"betterdocs-faq-title\">\n\t<h3 class=\"betterdocs-faq-title-tag\">Returns and after-sales<\/h3><\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tIs there a warranty?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>All products come with a 12-month warranty on materials and workmanship. Urn sealing performance is guaranteed for life. Warranty does not cover accidental damage or normal wear and tear.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat if the product is damaged or has quality issues?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>If you receive a damaged or defective product, please contact customer service within 48 hours with photos. We will provide a free replacement or full refund, and cover return shipping costs.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat is your return policy?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Non-customized products can be returned within 30 days (must be unused, original packaging). Customized products are generally non-returnable due to personalization, except for quality issues. See &#8220;Return Policy&#8221; page for details.<\/p>\n<\/div>\n<\/div><\/li><\/ul>\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0454725 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-betterdocs-faq\" data-id=\"0454725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"betterdocs-faq.default\">\n\t\t\t\t\t<div\n\tclass=\"betterdocs-faq-wrapper layout-layout-4 icon-after betterdocs-faq-layout-4 betterdocs-shortcode\">\n\t<h2 class=\"betterdocs-faq-layout-4 betterdocs-faq-section-title\">\u5e38\u89c1\u95ee\u7b54<\/h2>\n\t<div class=\"betterdocs-faq-inner-wrapper\">\n\t\t<div class=\"betterdocs-faq-tab-wrapper\"><div class=\"betterdocs-faq-tab\" data-term-id=\"23\"><span class=\"faq-tab-title\">Order and delivery<\/span><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"31\"><span class=\"faq-tab-title\">Products and customization<\/span><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"32\"><span class=\"faq-tab-title\">Payment and security<\/span><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"33\"><span class=\"faq-tab-title\">Returns and after-sales<\/span><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"34\"><span class=\"faq-tab-title\">Use and suggestion<\/span><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"35\"><span class=\"faq-tab-title\">International and special services<\/span><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"36\"><span class=\"faq-tab-title\">Contact and support<\/span><\/div><\/div><div class=\"betterdocs-faq-list-wrapper\"><div class=\"betterdocs-faq-tab\" data-term-id=\"23\"><span class=\"faq-tab-title\">Order and delivery<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"23\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tCan I track my order?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. You will receive an email with a tracking link after shipment. You can also view real-time logistics information by logging into your account and checking &#8220;Order History&#8221;.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat are the shipping costs and delivery times?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Standard delivery in Australia and New Zealand: 5-7 working days, the shipping fee is$9.99.Expedited delivery: 2-3 working days, the shipping fee is$19.99.It may take an additional 2-3 days in remote areas of New Zealand.For reference only, subject to the actual settlement fee<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow long does it take to ship after placing an order?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Orders within Australia and New Zealand are typically processed and shipped within 1-3 business days. Custom products require an additional 7-14 days for production. You will receive an email notification with a tracking number once your order has been shipped.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"31\"><span class=\"faq-tab-title\">Products and customization<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"31\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tAre the materials safe and environmentally friendly?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. All our products use food-grade eco-friendly materials: solid wood urns use FSC-certified timber, ceramic products are lead-free and non-toxic, metal fittings are stainless steel. Compliant with Australian Consumer Product Safety Standards.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tCan I customize with engravings or photos?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. Most urns and memorials support laser engraving (up to 30 characters) and photo inlay services. Customization options are available on product pages and require an additional 3-5 business days for production.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"32\"><span class=\"faq-tab-title\">Payment and security<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"32\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tIs payment secure?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Extremely secure. We use Stripe and PayPal professional payment gateways, compliant with PCI DSS Level 1 highest security standards. We never store your complete credit card information.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat payment methods do you accept?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay installment payments. All payments are processed with 256-bit SSL encryption for security.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"33\"><span class=\"faq-tab-title\">Returns and after-sales<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"33\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tIs there a warranty?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>All products come with a 12-month warranty on materials and workmanship. Urn sealing performance is guaranteed for life. Warranty does not cover accidental damage or normal wear and tear.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat if the product is damaged or has quality issues?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>If you receive a damaged or defective product, please contact customer service within 48 hours with photos. We will provide a free replacement or full refund, and cover return shipping costs.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat is your return policy?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Non-customized products can be returned within 30 days (must be unused, original packaging). Customized products are generally non-returnable due to personalization, except for quality issues. See &#8220;Return Policy&#8221; page for details.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"34\"><span class=\"faq-tab-title\">Use and suggestion<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"34\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow weather-resistant are outdoor memorials?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Outdoor plaques use UV-resistant coatings and stainless steel, suitable for various climates. Solid wood outdoor urns are specially treated for preservation; we recommend placing them in covered areas to extend lifespan.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow do I seal the urn?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Our urns come with professional sealing inserts and waterproof gaskets. Detailed instructions and tools are included. Free video guidance is available if assistance is needed.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow to choose the right urn size?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>General rule: Approximately 1 cubic inch (16.4ml) per 1kg of pet weight. Example: 5kg pet needs about 80-100 cubic inches. Contact customer service if unsure, providing pet weight and breed.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"35\"><span class=\"faq-tab-title\">International and special services<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"35\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tWhat if I need urgent delivery in an emergency?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>We understand urgent needs. Please contact customer service hotline or use website chat, specify &#8220;Urgent Order&#8221;, and we will try to arrange same-day or next-day express processing (additional fees apply).<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tDo you offer discounts for vets or pet funeral homes?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes. We offer commercial account benefits for registered veterinarians, pet hospitals, and funeral services, with exclusive discounts on bulk orders. Apply through the &#8220;Business Partnership&#8221; page.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tCan you ship outside Australia or New Zealand?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>We currently primarily serve AU\/NZ regions. Some products can be shipped internationally, with shipping costs and tariffs borne by the customer. Please contact customer service in advance to confirm destination country customs regulations.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><div class=\"betterdocs-faq-tab\" data-term-id=\"36\"><span class=\"faq-tab-title\">Contact and support<\/span><svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<g clip-path=\"url(#clip0_8028_2975)\">\n\t\t\t\t\t\t<path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_8028_2975\">\n\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"betterdocs-faq-list-content\" data-term-id=\"36\" style=\"display: none;\"><ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHaving technical issues shopping on the website?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Please try clearing browser cache or changing browsers first. If issues persist, screenshot the error and send to email@manerdun.xyz, or contact technical support via live chat.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow to contact customer service?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconplus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <g clip-path=\"url(#clip0_8028_2975)\">\n                    <path d=\"M5.5 7.5L10.5 12.5L15.5 7.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/g>\n                    <defs>\n                    <clipPath id=\"clip0_8028_2975\">\n                    <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0.5)\"\/>\n                    <\/clipPath>\n                    <\/defs>\n                    <\/svg><svg class=\"betterdocs-faq-iconminus\" width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M15.5 12.5L10.5 7.5L5.5 12.5\" stroke=\"#707E95\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Business hours (AEST): Mon-Fri 9am-5pm. Phone: 1800-PET-URN, Email: email@manerdun.xyz, Live Chat: bottom right of website. Messages outside hours will be replied within 24 hours.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div><\/div>\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc865f0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fc865f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fdb06 elementor-widget elementor-widget-heading\" data-id=\"a5fdb06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business hours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a359e elementor-widget elementor-widget-text-editor\" data-id=\"63a359e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This time is the online time of manual customer service, which is open all year round.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cac514d elementor-widget elementor-widget-wpr-business-hours\" data-id=\"cac514d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-business-hours.default\">\n\t\t\t\t\t\n\t\t<div class=\"wpr-business-hours\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-89c3c23\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tMonday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">08:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-88b36a9\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tTuesday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">08:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-a3463cd\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tWednesday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">08:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-9b5d4af\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tThursday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">08:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-4a861ad\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tFriday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">08:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-7314dc9\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tSaturday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">09:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wpr-business-hours-item elementor-repeater-item-b847f49\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-day\">\n\t\t\t\t\t\t\t\t\t\t\t\tSunday\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"wpr-business-time\">09:00 AM - 11:00 PM<\/span>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219784a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"219784a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3c6a92 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d3c6a92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1622abe e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1622abe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1640304 elementor-widget elementor-widget-heading\" data-id=\"1640304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc4e2d elementor-widget elementor-widget-text-editor\" data-id=\"afc4e2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions, you can contact me by sending an email below or contact us through the manual customer service in the lower right corner (24h online)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04bbf05 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no 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Yes. You will receive an email with a tracking link after shipment. You can also view real-time logistics information by logging into your account and checking &#8220;Order History&#8221;. What are the shipping costs and delivery times? Standard delivery in Australia and New Zealand: 5-7 working days, the shipping fee is$9.99.Expedited delivery: 2-3 working days, the shipping fee is$19.99.It may take an additional 2-3 days in remote areas of New Zealand.For reference only, subject to the actual settlement fee How long does it take to ship after placing an order? Orders within Australia and New Zealand are typically processed and shipped within 1-3 business days. Custom products require an additional 7-14 days for production. You will receive an email notification with a tracking number once your order has been shipped. Products and customization Are the materials safe and environmentally friendly? Yes. All our products use food-grade eco-f<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-1911","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact &amp; FAQs -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pawmemo.xyz\/?page_id=1911\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact &amp; FAQs -\" \/>\n<meta property=\"og:description\" content=\"\u5e38\u89c1\u95ee\u7b54 Order and delivery Can I track my order? Yes. You will receive an email with a tracking link after shipment. You can also view real-time logistics information by logging into your account and checking &#8220;Order History&#8221;. What are the shipping costs and delivery times? Standard delivery in Australia and New Zealand: 5-7 working days, the shipping fee is$9.99.Expedited delivery: 2-3 working days, the shipping fee is$19.99.It may take an additional 2-3 days in remote areas of New Zealand.For reference only, subject to the actual settlement fee How long does it take to ship after placing an order? Orders within Australia and New Zealand are typically processed and shipped within 1-3 business days. Custom products require an additional 7-14 days for production. You will receive an email notification with a tracking number once your order has been shipped. Products and customization Are the materials safe and environmentally friendly? Yes. 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