Contact & FAQs

Yes. You will receive an email with a tracking link after shipment. You can also view real-time logistics information by logging into your account and checking “Order History”.

Standard delivery in Australia and New Zealand: 5-7 working days, the shipping fee is$9.99.Expedited delivery: 2-3 working days, the shipping fee is$19.99.It may take an additional 2-3 days in remote areas of New Zealand.For reference only, subject to the actual settlement fee

Orders within Australia and New Zealand are typically processed and shipped within 1-3 business days. Custom products require an additional 7-14 days for production. You will receive an email notification with a tracking number once your order has been shipped.

Yes. All our products use food-grade eco-friendly materials: solid wood urns use FSC-certified timber, ceramic products are lead-free and non-toxic, metal fittings are stainless steel. Compliant with Australian Consumer Product Safety Standards.

Yes. Most urns and memorials support laser engraving (up to 30 characters) and photo inlay services. Customization options are available on product pages and require an additional 3-5 business days for production.

Extremely secure. We use Stripe and PayPal professional payment gateways, compliant with PCI DSS Level 1 highest security standards. We never store your complete credit card information.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay installment payments. All payments are processed with 256-bit SSL encryption for security.

All products come with a 12-month warranty on materials and workmanship. Urn sealing performance is guaranteed for life. Warranty does not cover accidental damage or normal wear and tear.

If you receive a damaged or defective product, please contact customer service within 48 hours with photos. We will provide a free replacement or full refund, and cover return shipping costs.

Non-customized products can be returned within 30 days (must be unused, original packaging). Customized products are generally non-returnable due to personalization, except for quality issues. See “Return Policy” page for details.

Outdoor plaques use UV-resistant coatings and stainless steel, suitable for various climates. Solid wood outdoor urns are specially treated for preservation; we recommend placing them in covered areas to extend lifespan.

Our urns come with professional sealing inserts and waterproof gaskets. Detailed instructions and tools are included. Free video guidance is available if assistance is needed.

General rule: Approximately 1 cubic inch (16.4ml) per 1kg of pet weight. Example: 5kg pet needs about 80-100 cubic inches. Contact customer service if unsure, providing pet weight and breed.

We understand urgent needs. Please contact customer service hotline or use website chat, specify “Urgent Order”, and we will try to arrange same-day or next-day express processing (additional fees apply).

Yes. We offer commercial account benefits for registered veterinarians, pet hospitals, and funeral services, with exclusive discounts on bulk orders. Apply through the “Business Partnership” page.

We currently primarily serve AU/NZ regions. Some products can be shipped internationally, with shipping costs and tariffs borne by the customer. Please contact customer service in advance to confirm destination country customs regulations.

Please try clearing browser cache or changing browsers first. If issues persist, screenshot the error and send to email@manerdun.xyz, or contact technical support via live chat.

Business hours (AEST): Mon-Fri 9am-5pm. Phone: 1800-PET-URN, Email: email@manerdun.xyz, Live Chat: bottom right of website. Messages outside hours will be replied within 24 hours.