Contact & FAQs

Yes. You will receive an email with a tracking link after shipment. You can also view real-time logistics information by logging into your account and checking “Track Your Order ”.

Shipped from China; all orders use standard air freight, but remote areas may switch to a different transportation method halfway through (subject to actual logistics).

Orders are usually processed and shipped within 48 hours.The production cycle of customized products is increased by an additional 1-2 days.After the order is shipped, you will receive an email notification with a tracking number.

YesAll our products are made of food-grade environmentally friendly materials: FSC certified wood, ceramic products are lead-free and non-toxic, and metal accessories are stainless steel.Comply with EU/international safety standards.

Yes. Most urns and headstones support laser engraving (up to 30 characters) and photo inlay services. If the product page offers customization options, it’s supported, with an additional 1-2 business days for production.

Extremely secure. We use Stripe and PayPal professional payment gateways, compliant with PCI DSS Level 1 highest security standards. We never store your complete credit card information.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay installment payments. All payments are processed with 256-bit SSL encryption for security.

All products come with a 12-month warranty on materials and workmanship. Urn sealing performance is guaranteed for life. Warranty does not cover accidental damage or normal wear and tear.

If you receive a damaged or defective product, please contact customer service within 48 hours with photos. We will provide a free replacement or full refund, and cover return shipping costs.

Non-customized products can be returned within 30 days (must be unused, original packaging). Customized products are generally non-returnable due to personalization, except for quality issues. See “Return Policy” page for details.

Our urns come with professional sealing inserts and waterproof gaskets. Detailed instructions and tools are included. Free video guidance is available if assistance is needed.

About 16.4 ml of storage space is required for every 1 kg of pet weight. For example, for pets of 5 kg, it is recommended to choose an urn with a capacity of 80-100 ml to reserve sufficient filling margin; if you are unable to determine the suitable size, you can contact customer service and provide the weight and breed of the pet, and we will recommend the most suitable specifications for you.

We understand urgent needs. Please contact customer service hotline or use website chat, specify “Urgent Order”, and we will try to arrange same-day or next-day express processing (additional fees apply).

Yes. We offer commercial account benefits for registered veterinarians, pet hospitals, and funeral services, with exclusive discounts on bulk orders. Apply through the “Business Partnership” page.

Sure, all our products can be shipped internationally. Shipping costs and customs duties are borne by the customer, and the total cost (including shipping and customs duties) is based on the final payment amount.

Please try clearing browser cache or changing browsers first. If issues persist, screenshot the error and send to email@manerdun.xyz , or contact technical support via live chat.

Business hours (AEST): Mon-Fri 9am-5pm. Phone: +86-178-7836-1423, Email: email@manerdun.xyz , Live Chat: bottom right of website. Messages outside hours will be replied within 24 hours.